Privacy Policy

Last Updated: March 2026

Eagle Wings (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services. It complies with the UAE Personal Data Protection Law (PDPL) and other applicable regulations .

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1. Introduction

Eagle Wings (“Company”, “We”, “Us”, or “Our”) operates the Eagle Wings website and provides travel and tourism services from our base in the United Arab Emirates. We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we handle your personal information and your privacy rights.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Interpretation and Definitions

2.1 Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether words appear in singular or plural.

2.2 Definitions

• Account: A unique account created for you to access our services.

• Company: Eagle Wings (referred to as “We”, “Us”, or “Our”) – your trusted UAE-based travel partner.

• Cookies: Small files placed on your device by a website, containing browsing history details.

• Country: United Arab Emirates.

• Device: Any device that can access our service, such as a computer, mobile phone, or tablet.

• Personal Data: Any information relating to an identified or identifiable individual.

• Service: Our website and all travel services we provide, including visa processing, flight bookings, hotel reservations, and tour packages.

• Service Provider: Third-party companies or individuals who process data on our behalf to facilitate our services.

• Usage Data: Data collected automatically, such as your IP address, browser type, and pages visited.

• Website: The Eagle Wings website.

• You: The individual accessing or using our services.

3. Collecting and Using Your Personal Data

3.1 Types of Data Collected

Personal Data
While using our services, we may ask you to provide personally identifiable information, including but not limited to:

• Full name

• Email address

• Phone number

• Address (including country of residence)

• Passport details and copies

• Date of birth and nationality

• Visa application information

• Travel itinerary preferences

• Payment information

Usage Data
Usage Data is collected automatically when you visit our website and may include:

• Your device’s IP address

• Browser type and version

• Pages visited, time and date of visit, time spent on pages

• Unique device identifiers

• Operating system and platform

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These include:

You can instruct your browser to refuse all cookies, though some parts of our website may not function properly.

4. How We Use Your Personal Data

We may use your personal data for the following purposes :

• To provide and maintain our services, including visa processing, flight bookings, hotel reservations, and tour arrangements.

• To manage your account and registration as a user.

• For performance of a contract, including processing purchases and fulfilling travel bookings.

• To contact you via email, phone calls, SMS, or other electronic communication regarding updates, confirmations, or promotional offers.

• To provide you with news and special offers similar to those you have already purchased or inquired about, unless you opt out.

• To manage your requests and inquiries.

• For business transfers, such as mergers, acquisitions, or asset sales.

• For data analysis and service improvement, including identifying usage trends and evaluating marketing effectiveness.

5. Sharing Your Personal Data

We do not sell your personal data. We may share information in the following circumstances :

• With Service Providers: To monitor and analyze website usage, process payments, and facilitate bookings with airlines, hotels, and embassies.

• For business transfers: During negotiations or execution of mergers, acquisitions, or financing arrangements.

• With Affiliates: Including parent companies, subsidiaries, or joint venture partners, requiring them to honor this Privacy Policy.

• With business partners: To offer you certain products, services, or promotions.

• With government authorities: As required by UAE law or in response to valid requests from public authorities (e.g., immigration departments, courts) .

• With your consent: For any other purpose with your explicit permission.

6. Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements .

• Visa application records: Minimum 2 years post-service completion

• Financial records: 5 years as required by UAE law

• Usage Data: Retained for shorter periods unless needed for security or functionality improvements

7. Transfer of Your Personal Data

Your information may be processed at our operating offices in the UAE and in any other locations where our service providers operate. This means your data may be transferred to computers outside your jurisdiction where data protection laws may differ.

By submitting your information, you agree to this transfer. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy .

8. Your Rights Regarding Your Personal Data

Under UAE law, you have the right to :

• Access your personal data held by us

• Request correction of inaccurate or incomplete information

• Request erasure where no legal basis for retention exists

• Withdraw consent where processing is consent-based

• Lodge complaints with the UAE Data Office

To exercise these rights, please contact us using the details in Section 13.

9. Security of Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data, including :

• Encryption of sensitive transmissions

• Access controls and role-based permissions

• Secure hosting environments

• Staff training on data confidentiality

• Regular review of data handling procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes are effective when posted on this page, with the “Last Updated” date revised accordingly. We encourage you to review this policy regularly